While we firmly believe in and stand behind our plugins and products 100%, we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes your website and/or system unusable, we will be happy to consider a refund.
Before you submit your refund request, we ask that you submit a support request and reach out to our support team first. After all, access to our highly skilled, responsive and friendly support team is part of what you paid for.
Maybe you installed our plugins and they did not work as you expected. Or, perhaps you’ve used the eLearnCommerce and realized they are not what you wanted or expected whatsoever. Things happen, we understand.
That’s why we put a lot of effort to describe and explain how our plugins work in as much detail as possible in our documentation.
That’s why we offer advanced implementation support in our support group in which highly skilled eLearning Platform developers will be able to help you master any kind of challenge you face during the implementation process.
That’s why we offer you a Free 1:1 Tech-Stack Clarity zoom call during which we’re able to help and assist you in getting clear which tools and plugins to combine to build your eLearnCommerce Platform and have it do exactly what you need it to do.
In case you are facing any issues with our products, we ask you first to submit a support request to clarify all the issues and concerns you might have.
To prevent abuse of our refund policy, we cannot provide refunds due to technical issues unless you allow us to adequately try and assist you.
If we are unable to resolve the issue for you, we will be more than happy to provide you with a full refund. Once again, before requesting a refund, please always send us a support request first. If you do not allow our refund process, we reserve the right to reject your refund request.
Refunds will be offered at our sole discretion and must meet all of the following conditions:
Our pricing plans are either subscription-based or lifetime. That is to say, all of our Plugins and its Extensions and Addons require annual renewal of subscriptions if you purchased a subscription-based license, Lifetime licenses require no annual renewal as they’re valid for Life.
If you bought a subscription based License you can choose whether to renew your subscription or not. We always suggest keeping and renewing your subscription because we are always improving our products and plugins and releasing new features, compatibility and security updates often.
A valid subscription license is required for receiving continuous updates.
If you do not cancel automatic payments from your account, it will:
- Renew the subscription after one year
- Charge your Credit Card automatically
We do not refund auto-renewal payments for any plugins. So, please make sure to cancel automatic payments after purchasing if you do not want to renew your license after one year.
When you are purchasing any of our plugins and extensions, you indicate that you have read this refund policy thoroughly, and so, fully accept the terms of our refund policy.
We ask you not to make any purchases with us if you do not agree with our terms and conditions in general and this refund policy in particular. All refund requests must be submitted using the refund form located here.
We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded. To submit a refund request, please submit a support request and we will reply within 3 working days. Refund requests make take up to 15 days to process.
This refund policy can be updated at any time, without prior notice and takes effect immediately and retroactively for all subscriptions and subscribers. It is an integral part of our terms and conditions and its acceptance is mandatory for all users.
Last Update: November 2019