Professional One Stop Support and Service from the people who know your Platform best
Small, settled or Platforms that did not enter the scaling phase yet.
Scaling platforms with a low amount of monthly maintenance tasks.
Scaling platforms with a high amount of monthly maintenance tasks.
Scaling platforms with a higher amount of monthly maintenance tasks.
Enterprise, corporate, and high-end Training Platforms.
Whether your Project takes a few hours or several months to complete, you do not have to sign-up for a monthly plan.
Contact us with the details and we’ll get back with a quote and delivery time.
Integrations, platform projects, case-specific feature requirements, custom software solutions development.
All our Platform Care Plans include:
Direct Line To Our Experts
Get immediate answers and assistance by phone, email or through the ECA Project Management Portal. No more waiting! A Platform Care Plan lets you skip the line. Our Team is just a phonecall or message away.
Special Access to Updates
Get Software Updates before anyone else, in some cases many months before public release containing new features, capabilities, fixes and improvements. You also get access to Non-Public Solutions.
Highest Priority Support
Enjoy peace of mind knowing that our Team is there for you at all times to handle and resolve any issues the moment they arise and to keep your Platform up to date to prevent issues from happening at all.
Most frequent questions and answers
Within the eLearnCommerce Portal, you’ll find a Calendar. Each time we execute tasks, you’ll find an entry in that calendar with a short description of tasks performed and how long it took to do them. This way, you’ll know at all times where you are in terms of hours and time spent in any given month.
If your Plan includes Roll-Over rules, then based on those rules, the unused hours will be Rolled-Over to the following month, and if unused again, they will then expire the month after. Always keep a line of communication going with your eLearnCommerce Project Manager; if requirements change, he will assist you in up or downgrading your Plan.
Yes! You can upgrade or downgrade to any plan from month to month. You can upgrade and downgrade your Plan independently from within the eLearnCommerce Portal. It is an excellent practice to keep your Project Manager in the loop at all times about upcoming plan changes.