Platform Maintenance and Management
Enjoy peace of mind when you buy a Platform Care Plan for your eLearnCommerce Platform
Enjoy peace of mind when you buy a Platform Care Plan for your Platform
Chaos, Organized
Dr. Grady Batchelor
Vice President, Institute for Teaching and Learning, The American College of Financial Services
“The eLearnCommerce Team has been wonderful to work with the last few weeks. They were right by our side during setup, testing and launch of The American College’s Knowledge Offerings eLearning Platform. When we needed a custom solution that couldn’t be found anywhere they built it for us and made it happen in record time.
Knowing that the same team that built the software and implements it each day also cares about our project on a daily basis makes all the difference and gives us great confidence that our students will enjoy an interruption-free learning experience. We’re already working on the next launch with them. Thank You
How it works
A Platform Care Plan Gives you a High Level of Access
Direct Line To Our Experts
Get immediate answers and assistance by phone, email or through the ECA Project Management Portal. No more waiting! A Platform Care Plan lets you skip the line. Our Team is just a phonecall or message away.
Special Access to Updates
Get Software Updates before anyone else, in some cases many months before public release containing new features, capabilities, fixes and improvements. You also get access to Non-Public Solutions.
Highest Priority Support
Enjoy peace of mind knowing that our Team is there for you at all times to handle and resolve any issues the moment they arise and keep your Platform up to date to prevent issues from happening at all.
Because we build the software and implement it each day our experts can deliver immediate results
"Because we build the software and implement it each day our experts can deliver immediate results"
What is Included?
- Learner Enrollment Process Design
- Content Architecture Development
- Content Access Rules Configuration
- Platform Architecture Optimization
- Customer Journey Setup
- Learning Journey Setup
- Members Portal Setup
- Systems Testing Cycle Management
- All Modules and Features activation
- Backups
- Adding or Migrating Content
- Learning Experience Gamification
- Content Loss Prevention Measures
- Inviting new Learners
- Supporting your Support Team
- Registration Process Setup
- Reduce the risk of downtime
- Prevent Site Hacking
- Third Party Conflicts Resolution
- Pre-release Version upgrades
- Troubleshoot and resolve all issues
- Third Party Systems Integration
- Platform Migrations
- Users Import
- Administration of all Systems
- Frontend Customizations
- Custom Development tasks
It's Like Having A Full-Time Team of Tech Gurus and Project Managers Without The Cost or Training Time
Any Questions?
Yes, working with and coordinating distributed Teams of any size during the implementation and maintenance phase of a Platform project is what we do on a daily basis. Your eLearnCommerce Project Manager will coordinate with and organize all stakeholders involved and make sure deadlines are met, budgets respected and he’ll keep all parties involved on the same page.
Yes, this is one of our main strengths. The rule with eLearnCommerce is:If you can think it we can build it. We can deliver solutions which are custom-tailored for your specific use case or scenario. There is no limit to the kind of solutions we can provide to you. Your eLearnCommerce Project Manager will assist you in clarifying your specific requirements.